Shower Stalls by Brand
Shower Stalls by Type
Customer satisfaction is Showerstallsinc.com’s number one priority and we want all customers to be completely satisifed with their purchase. We have set the following guidelines to ensure a quick and hassle-free return process.
Depending on the shower stall you bought, your unit will be shipped in 2-4 palletized wooden crates which will protect your unit from damage. These crates will fit through any standard door. All our units are shipped via freight truck within the continental United States.
We will ship your unit out approximately 3 business days after your initial order if the unit is available. You should receive your unit within 7-10 days after leaving our warehouse considering there are no delays with the shipping company or with any weather conditions. All shipments will be curbside delivery only. Please make sure you have some help when accepting this shipment.
Upon arrival of your unit, please inspect the exterior and interior of the packages for damages. You must open and inspect the parts for any type of damage and report it to the driver immediately. For any damages you see, please write it on the Delivery Bill of Lading and you must have the driver note and sign this. Immediately contact us for more information. If the unit is signed without inspection or notation, you are accepting the delivery of the package in good condition. There is no way we can process the insurance claim with the freight company if signed (which means you received it in good condition). We will do everything in our power to help you on a claim if this shall come up. In the event that the unit arrives damaged and the entire shipment or parts of the shipment is refused, we will replace the unit/parts upon availability of replacement unit or parts that are damaged. After writing "damaged" on the bill of lading, you have 72 hours to report the contents that are damaged to us. Please do not wait as this is very important, otherwise the freight company will not cover the replacement charges and you will be held liable.
If you plan on making a return make sure all the piece of the shower are in the original packaging in resalable condition.
It is important that you inspect your package by opening it, please open it carefully and keep the box/crate in its original form using a box cutter for cutting tape. If the package is damaged, you may have to put the product back in the original packaging to prevent from further damage back to our warehouse.
PLEASE DO NOT WAIT WEEKS OR MONTHS TO OPEN UP YOUR PACKAGE, PLEASE INSPECT IT IMMEDIATELY EVEN IF YOU WILL NOT BE INSTALLING THE UNIT. The shipping company requires the customer to report any damages the 72 hours after delivery.
If a shipment comes in different boxes and it comes damaged, please only refuse the package that is damaged and we will ship you out a new part subject to availability. Again, if one crate is damaged, please just refuse the damaged crate back, not the entire unit.
Delivery is subject to delays caused by limited product availability, freight company problems, or weather conditions.
Please contact customer service at 1-800-811-6875 for further instructions on your return and to receive an RMA (Return Merchandise Authorization) number. In the unlikely event that your order is incorrect, missing parts, damaged or defective, please call us within 72 hours of delivery and we will send you the correct product, replacement product, or replacement parts within 72 hours.
information, as well as the sender’s name, mailing address, daytime telephone number and other pertinent claim information. The repaired or replaced parts will be returned to the unit’s owner by collect freight.
The warranty only applies to the original purchaser and cannot be transferred, if sold. The warranty becomes void if the purchased unit is used for commercial, industrial or rental purposes. In addition, the warranty does not cover claims arising from product misuse, neglect, accidents, abuse, improper installation, or hazards of nature, including excessive exposure to heat or fire.
The purchaser is responsible for providing adequate access to the unit, if repairs need to be performed. The warranty does not cover injuries sustained by any person in the course of installing or repairing the unit.
If you believe that you have a warranty claim, contact Showerstallsinc.org, Please be sure to provide all pertinent information regarding your claim, including a complete description of the problem, the product, model number, the date the product was purchased and from whom the product was purchased. Also include your original invoice. For other information, or to obtain a service technician or contractor in your area call 1-800-811-6875 from within the USA and Canada.
Showerstallsinc.org IS PROVIDING THIS WARRANTY IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SHOWERSTALLSINC.ORG AND/OR SELLER DISCLAIMS ANY LIABILITY FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES.
